Return and Refund Policy
Return and refund policy
*Applies to direct purchased with us only (www.tsakalisaudioworks.com).
The customer has a period of 7 days (after receiving the pedal/s) to try out the pedal/s and notify us by emailing here in case of a return, exchange or refund. When the pedal/s returned to our workshop, we will inspect it/them and a full refund or exchange will be issued after verifying the below conditions:
- The pedal/s must be in perfect condition (without scratches, cosmetics, velcro etc.).
- The pedal/s must be returned with its original box.
If the customer inform Tsakalis AudioWorks later than 7 days but before a 2 weeks period, the pedal/s can be still returned but a 15% restocking fee will be charged.
- After the 2 weeks period there will be no refunds or exchanges.
- Shipping costs from and to us will be charged to the customer.