Limited Life-time Warranty
We offer a Limited Lifetime Warranty for all our products which means that we will fix your damage pedal for free! The warranty covers problems related to the function or operation of the pedal due to faulty internal parts & components (excluding tubes), and problems due to the hand-crafting.
The warranty does not cover damage product due to any cause from improper power supply, exposure to heat and humidity, and damage from service job that is not made by us.
Broken jacks, pots and knobs are not covered from warranty.
In case of a customer receive a brand new pedal but a faulty one, it has a period of 2 weeks to inform us and a full replacement will apply. Replacements are applied only for product/s that are purchased direct with us (www.tsakalisaudioworks.com).
We will fix your faulty pedal that is out of warranty anyway, but a small fee will apply depending the damage.
All shipping costs from and to Tsakalis AudioWorks, due to product service or replacement are on the customer.
If you have a non-working pedal please read the FAQ first and if you can’t find the solution there, please contact us and we will take care of your problem.
For more questions about warranty, service and pedal replacement please email us.